Terms and Conditions
1. Introduction
These Terms and Conditions govern the provision of event medical by First Choice Medical Ltd; a company registered in the United Kingdom with its the Company to the Client.
By booking our Services, you agree to be bound by these Terms.
2. Booking and Payment Terms
2.1. All bookings must be confirmed by paying a deposit your booking is not guaranteed until this is paid.
2.2. A non-refundable deposit of 25% of the total service cost is due upon booking confirmation to secure your date and resources.
2.3. The remaining balance of 25% is payable no later than 14 calendar days before the event date.
2.4. Failure to pay the remaining balance on time may result in the cancellation of Services, with the deposit retained and additional cancellation charges applicable as outlined in Section 6.
2.5. Payment can be made via bank transfer.
2.6. All prices are quoted in GBP.
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3. Services Provided
3.1. The Company will provide the Services as agreed in writing with the Client, which may include but are not limited to:
• Event first aid and medical staff
3.2. Any variation to the agreed Services must be made in writing and may incur additional charges.
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4. Client Responsibilities
4.1. The Client shall provide accurate event details including date, time, location, expected attendance, and any relevant risk factors.
4.2. The Client is responsible for ensuring a safe working environment and for obtaining any necessary licences or permissions required for the event.
4.3. The Client shall comply with all applicable health and safety regulations and cooperate with our personnel on all security and safety matters.
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5. Liability and Insurance
5.1. While we take all reasonable care in delivering our Services, we accept no liability for any loss, damage, or injury incurred as a result of circumstances beyond our control.
5.2. The Company holds public liability and employer’s liability insurance. Copies of insurance certificates are available upon request.
5.3. The Client is advised to arrange appropriate insurance for the event, including cancellation cover.
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6. Cancellation and Refund Policy
6.1. Cancellations must be made in writing.
6.2. If the Client cancels the booking:
• 14–30 days before the event: 50% of the total cost payable.
• Less than 14 days before the event: 100% of the total cost payable.
6.3. In the event that the Company must cancel due to unforeseen circumstances, all monies paid by the Client (including the deposit) will be refunded in full. The Company will not be liable for any additional losses incurred.
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7. Force Majeure
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, labour disputes, or government regulations.
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8. Conduct and Removal
We reserve the right to refuse to provide Services or remove personnel from an event if they are subject to abuse, unsafe conditions, or are instructed to operate outside of legal or agreed-upon standards.
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9. Confidentiality
Both parties agree to maintain confidentiality over all non-public, proprietary, or confidential information obtained during the provision of Services.
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10. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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